Expert Series - Closing The Gap: What Modern Research Teams Need Next

Research teams collect more customer data than ever. But companies aren't really using that data to make better decisions. So where is the disconnect actually happening? Marvin surveyed over 300 researchers to find out. Join HeyMarvin for a conversation about what we found as we unpack our report, The State of Modern Research 2026: Closing the Listening Gap. Hear research leaders from Included Health, OnePay, and UX Outloud discuss: Where research and decision-making break down How leading teams are making insights more actionable across the business What’s changing in modern research workflows How AI is reshaping the way teams analyze, share, and scale customer knowledge This session is built for researchers, designers, product leaders, and anyone responsible for bringing the voice of the customer into strategic decisions. --- Marvin is an AI-native customer insights platform that unifies an intelligent knowledge repository, automated research tools, and agentic AI so teams can search, collect, and analyze customer insights in one place. Trusted by teams at Included Health, Best Buy, and NRG Energy, Marvin helps organizations build the right thing, faster — learn more at HeyMarvin.com.