What Comes Next for Human Services Technology

Human services agencies face different paths to modernization. How do procurement rules, staffing, funding, and AI governance shape those decisions? Mark Allen, Chief Information Officer at the Mississippi Department of Human Services and ISM Chair, joins host Stacey Moss, CEO of Public Knowledge®, to reflect on the 2026 ISM conference and the technology challenges agencies are working through. Mark shares Mississippi’s approach to replacing five connected systems, explains why AI adoption starts with policy and training, and discusses what agencies need from their consulting and technology partners. The conversation also explores how peer collaboration can help agencies learn from one another throughout the year. Episode details: https://pubknow.com/media-center/what... Watch more Igniting Impact Podcast:    • Igniting Impact Podcast by Public Knowledge®   Public Knowledge® LinkedIn:   / pubknow   Instagram:   / stacey_moss_pk   Facebook:   / staceymosspk   Website: https://pubknow.com Timestamps 00:00 Meet Mark Allen and the ISM community 03:52 Key themes from the 2026 ISM conference 07:05 Peer collaboration beyond the conference 09:19 Different paths to modernization 12:03 AI governance, policy, and training 14:31 Staffing, budgets, and emerging technology 17:50 What agencies need from industry partners 20:42 Future priorities and advice for agency leaders