Use AI to Improve Shopify Customer Service - Webinar

https://www.sunriseintegration.com/ AI is changing what customers expect from online support. Shoppers want faster answers, better order updates, and a smoother path to purchase. In this Shopify Open Training webinar, Sunrise Integration explains how merchants can use AI to improve customer service, reduce repetitive support work, and give customers the help they need faster. In this session, we'll walk through practical ways to use AI inside your Shopify store. The webinar covers AI chatbots, Shopify Inbox, instant answers, customer support handoff, AI-assisted email responses, and Shopify Sidekick. You’ll learn how AI can help answer common customer questions, provide order updates, support customers outside business hours, and give your team more time to focus on complex customer needs. The session also compares different AI customer support tools available for Shopify, including Shopify Inbox, Gorgias, Tidio, and Intercom. Presented by Sunrise Integration, Shopify expert partners helping merchants with Shopify development, integrations, migrations, POS, and ongoing support. Chapters: 00:00 Introduction to Shopify Open Training 00:28 Webinar Topic: Using AI to Improve Customer Service 01:07 About Sunrise Integration and Shopify Support Plans 01:43 Webinar Agenda 02:18 Why AI Matters for Customer Service 03:07 How Customer Support Impacts Conversion Rates 04:16 How AI Helps Customer Support Teams 05:19 Using AI for FAQs, Product Help, and Order Updates 06:18 AI Customer Support Apps for Shopify 07:56 Shopify Inbox and Instant Answers 08:59 Q&A: Handling Discontinued Products in Shopify Inbox 11:48 Example: Using AI to Answer Shipping Questions 12:41 Combining AI Support With Human Support 14:08 AI-Assisted Email Responses 15:26 Using Shopify Sidekick in the Admin 16:12 What Shopify Sidekick Can Do 17:32 Sidekick Example: Finding Order Details 19:13 How AI Saves Time for Customer Service Teams