Cutting Through the AI Noise: Turning Technology into Business Value | David Flesh

On this episode of The SmartMAI Consulting Edge Podcast, I sit down with David Flesh, Principal Advisor at DCF Consults, an advisory firm focused on IT management strategy, AI implementation, and enterprise technology adoption. Every CIO and technology leader today is under pressure to "do something" with AI, but pressure alone doesn't create value. Too many AI initiatives turn into isolated science projects that never make it into the real workflow of the business. David draws on 30 years at the center of the enterprise technology market - including leadership roles at ServiceNow and Freshworks - to explain what separates AI initiatives that actually move the needle from the ones that just generate noise. We cover: Why so many AI projects stall out as "science projects" instead of real business tools What "outcome-driven architecture" means and why it matters more than the tool itself How treating AI as a workflow system, not a standalone product, changes adoption What CIOs should ask before green-lighting the next AI initiative How David's time inside ServiceNow and Freshworks shapes his advice to enterprise buyers today Learn more about David and DCF Consults at DCFConsults.com.