Leading Through Complexity: Decision Making, Behaviour and Change in Times of Uncertainty

The aged care sector is navigating constant change, but strong leadership starts with understanding people. In the Ageing Australia NSW/ACT State Conference 2026, Dr Darren Coppin presented Leading People Through Complexity. This practical session explores how behavioural science can help leaders: • Navigate uncertainty with confidence • Reduce burnout • Improve staff engagement and retention • Lead effectively through complexity