Beyond Source-to-Pay: Building a Best-in-Class Network

EY, IBM, Infosys Portland and Eftsure on building a best-in-class, agentic source-to-pay ecosystem. Recorded at Zycus Horizon US 2026, this panel asks what it takes for procurement to move beyond source-to-pay and become a source of enterprise advantage. Moderator Omid Ghamami, President of the Procurement and Supply Chain Management (PSCM) Institute, is joined by Suei-Keat (S.K.) Wong of Infosys Portland, Brian Krupnik of EY, Kaitlyn Roche of IBM, and Nick Hughes of Eftsure. Together they map the four parts of a connected ecosystem, technology platforms, consulting expertise, operating capabilities and specialist solutions, and how a core platform like Zycus ties them together. The panel digs into agentic AI and autonomous procurement, the rise of the process architect, decision rights by value, complexity and risk, procurement governance and trusted autonomy, agentic AI for tail spend, payment protection and supplier onboarding. The throughline: start from outcomes, not demos, and earn the right to automate. Chapters 0:00 Why procurement must become a source of enterprise advantage 1:04 The four legs: platforms, consulting, operating capability, specialists 2:23 Suei-Keat (S.K.) Wong, Infosys Portland: you can't automate chaos 5:00 Brian Krupnik, EY: Zycus as the digital foundation 7:06 Kaitlyn Roche, IBM: outcomes across $450B in managed spend 9:04 Nick Hughes, Eftsure: embedding specialist capability 11:05 S.K. Wong: have you earned the right to be autonomous? 13:59 Brian Krupnik: governance, trust and trusted autonomy 17:49 Kaitlyn Roche: IBM and Zycus agentic AI for tail spend 20:27 Nick Hughes: protecting the payment in an autonomous flow 22:22 The rise of the knowledge worker 24:31 Q&A: leapfrogging to a modern source-to-pay model 28:11 Q&A: bringing your supply base along Learn more Zycus PLAN 2026 (Global Virtual Event, 18 November): https://tinyurl.com/hvsjnrhh #Zycus #Horizon2026 #SourceToPay #AgenticAI #AutonomousProcurement