Implementing & Optimizing Dental Software w/ Jill Nesbitt

Technology is supposed to make dental practices more efficient, but too often, new software ends up underutilized or blamed for workflow bottlenecks. In this Special Edition of the Practice Pulse Podcast, Dr. Aditi Agarwal sits down with Jill Nesbitt, Founder of Optimized Dental, to discuss how dental leaders can bridge the gap between buying software and achieving measurable operational results. With nearly 30 years of dental industry experience, Jill explains why software "bugs" are usually management and training issues, how to handle team resistance to change, and why practice management software should never be left on factory default settings. Whether you are expanding to multiple locations, rolling out AI tools, or looking for practical ways to optimize your existing software, this episode delivers a roadmap for successful technology adoption. Timestamps ` 00:00 – Intro 02:00 – Is software actually the problem? 04:20 – The gap between buying tech and getting results 07:15 – Jill's 30-year dental operations background 08:58 – How Optimized Dental bridges the tech gap 10:06 – Custom SOPs and setting up software 13:04 – Scaling software across multiple locations 13:28 – Product-agnostic and full workflow evaluations 14:44 – Assessing setups against best practices 16:58 – Acting as the project lead for software rollouts 19:15 – Overcoming team resistance and fear of change 21:20 – Supporting staff so they do not feel overwhelmed 25:58 – Don't leave software on factory default 26:52 – Extracting value from software updates and releases 28:50 – Quarterly calendar check-ins for tech releases 31:00 – Transitioning a 7-location practice to the cloud 34:26 – Building technology like Legos 35:50 – Where to connect with Jill Nesbitt If you're looking for a partner for software selection to transition to cloud-based platforms or to optimize your existing tech stack and then roll out systems across your offices, Optimize Dental Consulting can step in when your team doesn’t have the bandwidth. Reach out here👉  www.optimizedent.com  About the Guest Jill Nesbitt is the Founder of Optimize Dental Consulting, an independent and product-agnostic firm specializing in implementing and optimizing dental software for DSO’s and multi-location dental groups.  She has helped hundreds of dental practices standardize their practice management software and her team provides an outsourced solution for successful software adoption incorporating change management and dental operations best practices.   Beyond work, her latest adventures include learning how to sail! If you found this podcast helpful, 👍 Like the video 💬 Comment with your biggest Eaglesoft takeaway or team challenge 🔔 Subscribe to the Practice Pulse Podcast for more real, practical conversations on modern dentistry.