Beyond Legal: Why Legal Operations Requires a Whole-of-Business View

In this episode of In-House Matters by Lawcadia, Sacha Kirk speaks with Ginette Glover, Legal Operations Coordinator at Nutrien, about why legal operations needs a whole-of-business view because legal work connects across functions, systems and workflows. Ginette shares how her background in data management, process improvement and automation helps uncover the “if/then” knowledge often held by key administrators, and why this becomes a risk as organisations and tools change. She explains how to map current processes, capture implied knowledge through targeted questions, streamline and automate repeatable patterns, and use secure AI once data is cleaner and more consistent. The discussion also highlights the importance of buy-in, education and tailoring communication