Voice and Non-Voice Process in Call Center - What Does It Mean? | Orbit Teleservices

The call center is a customer-centric industry. As a result, we have mediums such as Voice and Non-Voice, in which customers can interact with call center representatives and vice versa. In this video, we will help you understand what's the difference between Voice and Non-Voice processes, the advantages and disadvantages, and help you choose the best one. ---- Video Chapters: 0:00 - Introduction 0:32 - Voice and Non-Voice Process 1:52 - What Is Voice Process Job? 2:39 - Processes In Voice Process 2:46 - Difference Between Inbound and Outbound 3:07 - Voice Process Job Description 5:52 - Advantages of Voice Process 6:49 - Disadvantages of Voice Process 8:03 - Processes In Non-Voice Process 8:46 - What is Chat Support or Live Chat Support? 9:41 - What is an Email Support? 10:00 - Which is better, Voice Account or Non-Voice Account? 11:14 - Outro ---- Are you excited to work in BPO Industry? We are hiring: We have hybrid and office work arrangements available and we are hiring all over the Philippines! Apply using this link: https://bit.ly/3RAuOq9 ---- Stay Connected: Linkedin:   / orbit-teleservices   Tiktok:   / orbit_teleservices   Instagram:   / orbitcareerhub   Facebook:   / orbit.teleservices   Twitter:   / orbitcareerhub   Website: https://orbit-teleservices.com/ ---- Credit: Edited by Ey-Ey Beringuela ---- #OrbitTeleservices #BPO #CallCenter #CallCenterAgent #VoiceAccount #VoiceProcess #NonVoiceAccount #NonVoiceProcess