The Power of White- Glove Excellence in Business

Source: https://www.podbean.com/eau/pb-5zeag-... What does WHITE-GLOVE service really mean? Luxury? Convenience? Personal attention? For Laticia Jacobs, Founder & CEO of Travel Concierge Partners, it means something even more important: Knowing your clients well enough to create an experience where they feel seen, safe, valued, and welcomed. On the next A Better Way of Earning Talk Show, Dr. Michelle S. Thomas sits down with Laticia for: “The Power of White-Glove Excellence in Business.” Their conversation explores travel, entrepreneurship, customer experience, LGBTQ+ inclusion, and the biases same-sex couples can encounter in hospitality environments traditionally designed around heterosexual couples. But this conversation isn't only for the travel industry. It's for every business that serves people. Because exceptional customer service isn't simply asking: Did we deliver what they purchased? Sometimes the better question is: How did we make them feel while we delivered it?