Open CTI Is Retiring: Salesforce + Amazon Connect for a Modern Contact Center

Salesforce Open CTI retires on February 28, 2028. Is your contact center ready for what comes next? In this recorded webinar, La Confianza Technologies explores how businesses can modernize their voice experience by connecting Salesforce Service Cloud with Amazon Connect. The session covers how organizations can bring telephony, CRM, customer data, AI, and agent workflows together to create a more connected and scalable contact center experience. What we cover: 🔹 Modernize Your Contact Center Connect Amazon Connect and Salesforce Service Cloud Voice for a unified voice and CRM experience. 🔹 Plan Your Open CTI Migration Understand migration planning, dependencies, architecture, integration, and rollout considerations. 🔹 Unify Voice & Customer Data Connect calls, customer records, cases, and interaction history to create a complete Customer 360. 🔹 Improve Agent Productivity Give agents customer context, AI assistance, intelligent routing, and workflows in one connected experience. 🔹 Build for AI & Automation Explore transcription, sentiment analysis, AI assistance, automated summaries, and callbacks. 🔹 Gain Operational Visibility Understand call volumes, wait times, handle times, dropped calls, agent performance, and service metrics. Business Outcomes Discover how a connected Salesforce + Amazon Connect approach can help organizations work toward: ✅ Simpler technology and fewer disconnected systems ✅ Higher agent productivity ✅ Better customer experiences ✅ A scalable foundation for AI and automation ✅ Greater visibility into contact center performance 🎥 Watch the full webinar to understand the considerations involved in moving from Open CTI toward a modern voice and customer service architecture. Read the full webinar details: https://www.laconfianzatech.com/webin... 🌐 La Confianza Technologies: La Confianza Technologies #Salesforce #OpenCTI #AmazonConnect #SalesforceVoice #ServiceCloud #ContactCenter #CustomerExperience #CustomerService #VoiceAI #Agentforce #AIandAutomation #ContactCenterTransformation #DigitalTransformation #SalesforcePartner #LaConfianza