How Agentic AI Is Transforming Customer Service | ServiceNow CSM Webinar

Can Agentic AI help customer service teams manage growing ticket volumes without increasing operational complexity? Watch AvanteNow's recorded webinar to explore how ServiceNow Customer Service Management (CSM), powered by Now Assist, helps support teams simplify workflows, reduce manual effort and improve customer service efficiency. The session covers the challenges of traditional customer support, the differences between Agentic AI and rule-based automation, and how AI-powered capabilities can help service agents work more effectively. Key topics covered: Why customer service teams struggle with repetitive tickets and delayed resolutions How Agentic AI is changing customer support operations ServiceNow CSM and Now Assist capabilities AI-powered case summarisation and agent assistance A practical customer service demonstration Opportunities to introduce AI into existing support workflows Take the next step Explore AvanteNow's complimentary Customer Service AI Readiness Assessment to identify opportunities for AI adoption within your service operations. Learn more: https://www.avantenow.com