#748 Prioritizing Customer Experience in Local Government with Sabrina Abdulla, Sugar Land, TX

Sabrina Abdulla, Director of Customer Experience for the City of Sugar Land, Texas joined the podcast to discuss customer service in local government. She talked about how the prioritizes customer experience through their 311 call center, resident surveys, and communication. He also discussed her career path and the transition from operations work to policy and strategy work. Host: Ben Kittelson