[In The Loop] Episode 2 - CareX Unpacked. From RAG to Resolution.

In this episode, we unpack Circles' CareX and explore how intelligent customer support is evolving from simply answering questions to driving customer resolution. We explore why traditional chatbots are not enough for complex telco support, and how CareX leverages advanced Retrieval-Augmented Generation (RAG) to bring together customer context, knowledge, policies, workflows, tools and AI-powered orchestration to deliver more intelligent and personalized experiences. We dive into what makes CareX a production-ready resolution layer — from intelligent decision-making and controlled tool orchestration to guardrails, observability, evaluation and continuous improvement. Finally, we look ahead at the evolution of CareX — from proactive and voice-based support to deeper network-aware resolution and multi-market scale. 👉 If you’re thinking about how AI can move beyond RAG and responses to real resolution, this is the conversation to watch. #CareX #Telco #AI #CustomerExperience #GenerativeAI #AgenticAI #Telecom #DigitalTransformation