Law Firms: Stop Saying "It Depends": Intake Answers to Hard Questions

The call is going great. They're telling you their story, you're building rapport, and then they ask: how much does it cost? If your intake team freezes and says "well, it depends," callers hear a dodge and dial the next law firm on the list. In this Open Coaching session, John Rehbein explains why that freeze isn't an intake problem. It happens because nobody at the firm ever decided what to say. He walks through the math on what "it depends" really costs, and the three things attorney-approved fee language should cover: how fees work, a starting point or typical range, and what the consult is for. Price isn't the only hard question. John shows how to build a hard questions bank for prospective and current clients ("Do I have a case?", "Why is my bill higher than I expected?") with what intake can say, what it can't say, and the exact handoff line. You'll see why the people answering the phones must be in the room when those answers get written, and how to put them where questions actually happen: on the Lawmatics intake form, in an automated follow-up email, on your website FAQs, and inside your workshop script. Two real-world stories show the payoff, and Beth Ettinger adds how to keep the list growing with a simple intake cheat sheet. →HANDOUT: How Much Does It Cost?: How Intake Answers the Hard Questions 20261023 https://ettingerconsulting-my.sharepo... →Schedule your Free Discovery Meeting: https://app.lawmatics.com/booking/sha... →Attend our Free Open Coaching Hours Live: https://www.ettingertech.com/opencoac... →Get our Free Prospective Client Goal Calculator: https://www.ettingertech.com/goalcalc... →Get our Free Automations Case Studies Calculator: https://www.ettingertech.com/casestud... →TITLE: “How Much Does It Cost?”: How Intake Answers the Hard Questions We offer additional information and resources on our website at www.ettingertech.com #EttingerTech #Lawmatics #LawFirmAutomation #LegalTech #LegalCRM #LawmaticsAutomation #TaskManagement #LawFirmSystems #DecisionVault #PracticeManagement #ClientIntake #LegalIntake #LawFirmPricing #LegalFees #IntakeScripts