AI, SaaS, & Increased Offerings in Your Platform with John Cimba

Today, we’re joined by John Cimba, CEO of Stax Payments, a leading payments technology provider serving software platforms, resellers, and businesses. We talk about: Smoothing out the phases of AI adoption How companies & people adopt AI, and the need to gain users’ trust The major trends and changes over the last ten years for SaaS companies selling to SMB Incorporating AI into established versus new businesses Why John doesn’t buy into the AI mass hysteria 00:00 Welcome & guest intro 01:12 What Stax does and who they serve 02:46 Outward vs. inward AI: two sides of adoption 04:44 The advantage and challenge of bringing AI into an existing business 06:59 What an SMB survey revealed about AI trust 09:25 Trust in AI: from autonomous cars to payment processing 11:59 AI, software, and data as three separate pillars 14:20 SMBs and the back office: walking slowly with AI 15:02 AI as a creative partner and daily productivity tool 19:03 The fintech daily briefing John built with Claude 20:01 City recommendation: Italy 22:09 The biggest SaaS trend of the last ten years 25:34 Is SaaS dead or is it evolving with AI? 27:24 The coming together of AI and SaaS over the next two to three years 29:56 Book recommendation: Winning Moves 31:19 Closing