Salesforce Experience Cloud: How Buildertrend Built AI Search

Buildertrend transformed its Salesforce Experience Cloud Help Center with AI-powered search that answers customer questions and highlights the knowledge articles behind each answer. Tylene Lucas, Staff Solutions Architect at Buildertrend, joins Tribal’s Nikolai Avrutov-Rostarchook to walk through how she built it with Tribal, from requirements and architecture to Lightning Web Components (LWCs), Apex, previews, and unit tests. She also shares how she uses Claude alongside Tribal to review, test, and refine changes before deploying them to Salesforce. Join our next Open Demo to see what Salesforce teams are building and ask your questions live: Register here. Visit gotribal.ai to learn more.