VCI 300 Problems

So here we go, I had my vci 300 for about a year, and after uses and practices I did on it, my left Jog wheel started to act weird. When i spinned Jog wheel, it wasn't Red all the time and it used to flash Blue at some points.(Believe me i tried adjusting sensors in the back) After reading forums on Serato website, I noticed that there where several other people who had the same problems. People said that it could take up to a month to get your vci send and fixed. I decided to do it myself and recorded this video for those people who had the same problem, by their requests. So here we go how can you fix your vci when touch sensor is not working properly.