Dealing With Difficult Customers As A Contractor

Not every “difficult customer” is actually difficult. Sometimes the real problem is unclear expectations, a vague scope of work, or changes that were never properly discussed. In this video, I talk through dealing with customers as a contractor, why clear contracts and change orders matter, how communication can prevent problems before they start, and what happens when you run into the occasional customer who really is difficult. These are lessons I've picked up from working in roofing and construction and thinking through how I want to handle these situations in my own business. #Contractor #Construction #Roofing #SmallBusiness #ContractorLife