Building Better CX Capacity's 2026 Roadmap

See how Capacity is building a unified CX automation platform across inbound AI agents, Real-Time Agent Assist, Post-Interaction Workflows and Outbound Campaigns—all powered by one AI Knowledge Orchestration Layer. In this 2026 product roadmap webinar, Capacity CEO and co-founder David Karandish walks through new and upcoming capabilities designed to help organizations automate customer interactions, support human agents, analyze conversations and drive outbound engagement. See what's new and what's ahead for Capacity, including AI Agent Builder, Agent Assist, interaction summaries, automated QA and conversation intelligence, AI analytics, agentic workflows, voice and messaging campaigns, booking and more. 00:00 Capacity's 2026 CX roadmap 01:24 Why customer experience automation is so complex 04:47 Simplifying CX automation into four key areas 07:39 Inbound AI agents and AI Agent Builder 13:12 AI Agent Autopilot and internal AI agents 15:54 AI agent templates and agents that build agents 17:09 Real-Time Agent Assist 19:14 Post-Interaction Workflows 19:51 AI interaction summaries 21:34 Ask questions of your CX data with AI 22:47 Automated QA and conversation intelligence 25:02 Agentic automations and AI-built workflows 27:23 Outbound voice, SMS and WhatsApp campaigns 29:22 AI-powered booking and scheduling 30:58 Q&A: Capacity's AI and CX roadmap 39:12 How AI will change the workplace 42:00 Connecting AI to third-party knowledge bases _______________________________________________ Subscribe for AI and customer experience insights:    / @gocapacity   Capacity is the unified CX Automation Platform that powers AI agents, supports human agents and improves every customer interaction from one AI Knowledge Orchestration Layer. Instead of managing disconnected AI tools, connect your knowledge, data and systems once—and power AI agents, agent assist, quality assurance, conversation intelligence and outbound automation from a single platform. Learn more about Capacity https://capacity.com/ Explore the platform https://capacity.com/platform/ See how AI Knowledge Orchestration works https://capacity.com/ai-knowledge-orc... View customer success stories https://capacity.com/customers/ Request a personalized demo https://capacity.com/request-a-demo/ Connect with Capacity LinkedIn:   / capacity   X: https://x.com/gocapacity #AIAgents #CustomerExperience #ContactCenterAI #CXAutomation #AgenticAI #CustomerSupport #AIAutomation #ContactCenter #ConversationalAI #EnterpriseAI https://capacity.com/welcome?yst=youtube