From the Investigator’s Desk: Spotting Scams & Strengthening Complaints

In this episode, OCP Investigator Lee Glass shares what he sees on the front lines of OCP’s complaint process. He walks us through the types of issues he commonly handles, why documentation is essential, and how consumers can build stronger complaints. Lee also discusses the scam patterns he encounters, the red flags he wants residents to recognize, and guidance on when to contact OCP for help. Have a question or suggestion for a future episode? Send an email to consumerconnection@montgomerycountymd.gov.