How to Create and Prepare Incident Types for Work Orders in Dynamics 365 Field Service

Incident types within Dynamics 365 Field Service are templates for work orders that can be easily generated and repeated. This video walks through how these incident types are created and used within Dynamics 365. During this video, you’ll learn: How to set up service tasks on an incident type How characteristics are set up on each incident type How to assign minimum ratings or proficiencies for a specific type of work Find more Dynamics 365 Field Service resources on the Stoneridge Software blog: https://stoneridgesoftware.com/catego...