The Post Purchase Flow That Drives Repeat Purchases (Klaviyo Setup)

Most ecommerce brands run a post-purchase flow that ends on Day 7 with a thank-you, a review request, and a 10% off coupon. Then silence. This breakdown walks through what should be running in that window instead, based on a Klaviyo flow Chronos Agency built for one of our skincare clients that runs all the way out to Day 82. Inside the video: ➤ The 8-point self-audit for your current post-purchase flow ➤ The two-flow Klaviyo trigger setup (first-time buyer vs. repeat buyer) ➤ The Klaviyo Smart Sending setting silently killing your flow emails ➤ The Day 82 post-purchase architecture from Qure Skincare ➤ How to fix your replenishment timing using Klaviyo Predictive Analytics (the Nuvé fix) ➤ The education-led emails earning promotional-tier revenue without giving up margin ➤ Designed vs. plain-text format testing in post-purchase flows Built from 500+ post-purchase flow audits across DTC and ecommerce brands. 📘 Full guide with the timing tables, SMS layer, and every Klaviyo trigger setup walked through in detail: https://chronos.agency/guide/post-pur... Free. No email gate. 📞 Want us to audit your current post-purchase setup against this architecture? Book a free strategy call: https://chronos.agency/appointment/ ⏱ Chapters: 0:00 The post-purchase flow most brands are running (and the one that runs to Day 82) 1:07 The 8-point self-audit 1:42 The 3 fixes that actually matter 1:52 Fix 1 — Two separate flows (first-time buyer vs. repeat buyer) 2:49 Klaviyo trigger setup walkthrough 3:20 The Smart Sending setting killing your flows 4:08 The Qure Skincare Day 82 architecture 4:24 Phase 1 — Confidence emails (Days 0-3) 5:29 Phase 2 — Behavioral branching by skin concern (Days 4-17) 6:36 Phase 3 — Lifecycle integration (Days 17-82) 7:07 Fix 2 — Replenishment timing (the Nuvé fix) 8:14 How to pull your real average time between orders from Klaviyo Predictive Analytics 8:46 Fix 3 — Education emails that earn without discounting 9:55 Designed vs. plain-text email format testing 11:08 What to do this week (6-point action checklist) 🔗 More from Chronos Agency: Website: https://chronos.agency Success stories: https://chronos.agency/success-stories/ LTV Profit Lab newsletter: https://campaigns.chronos.agency/ltv-... About Chronos Agency: Chronos is a Klaviyo Master Elite Partner agency helping DTC and ecommerce brands generating $100K+/month build lifecycle email, SMS, and push systems that turn first-time buyers into repeat customers. We've worked with 500+ brands and generated over $400M in attributable client revenue. Tags: post-purchase flow, klaviyo, klaviyo post-purchase, klaviyo post purchase flow, post-purchase email, post-purchase email flow, klaviyo flow, repeat purchase rate, retention marketing, ecommerce email marketing, lifecycle marketing, klaviyo predictive analytics, klaviyo setup, klaviyo flows, dtc retention, ecommerce retention, email marketing, email marketing for ecommerce, email marketing for shopify, klaviyo agency, ecommerce email automation, post purchase automation, repeat buyer flow, klaviyo replenishment, klaviyo abandoned cart, klaviyo smart sending, email marketing automation, dtc email marketing, shopify email marketing, repeat customer flow