Giving Doctors Their Time Back (Feat: Matthew Ko)

In this episode of Val-You Based Care, host Dr. Kimberly Ku, a triple board-certified physician with a background in clinical research, oncology, hematology, and community-based care, sits down with Matthew Ko, Founder and CEO of DeepScribe, the ambient AI platform built to give physicians their time back and help them deliver better care. Matthew shares the personal story behind DeepScribe's founding: caring for his mother through a breast cancer diagnosis, the moment she asked him a question that changed his career, and how that experience turned into one of the most trusted ambient AI platforms in oncology today. True to what this show is about, the conversation goes beyond the technology itself and into the communication and empathy behind it: what real partnership between physicians and AI actually looks like, why so many past healthcare technologies failed to deliver on their promises, and how DeepScribe is working to close the gap between what medical science knows and what actually happens at the bedside. Matthew and Dr. Ku also discuss physician burnout, the fears many clinicians carry about AI in the exam room, and what it means to hold onto the human side of medicine while embracing new tools. Whether you are a physician curious about ambient AI, a healthcare leader thinking about technology adoption, or simply interested in the future of patient care, this episode offers an honest look at where healthcare technology has fallen short and where it is headed next, and why communication and empathy remain the throughline connecting good medicine to good care. Chapters: 0:00 Introduction: Meet Matthew Ko, Founder & CEO of DeepScribe 1:20 The Question That Started It All: "Are You Lying to Me?" 10:56 Redefining Partnership Between Physicians and AI 12:37 Learning From Healthcare's History of Broken Tech Promises 21:20 What It Really Means to Care for a Patient 27:34 The Data Gap: When Patients Aren't on the Right Therapy 28:41 Inside DeepScribe's Ambient Operating System 32:01 Three Vectors for Closing the Science-to-Bedside Gap 36:06 Empathy as a Measurable, Buildable Force 39:50 The Founder Fellowship Medicine Could Learn From 41:29 The "Proven, Better, New" Product Philosophy 43:07 Addressing Physician Fears About AI in the Exam Room 45:41 Closing Thoughts and Gratitude