Growing client relationships post-launch | The Finsweet Spot

Joe and Jesse talk about what happens after a client website goes live and how to keep the relationship going. From the first week of support to the months that follow, they share how they handle new requests and what ongoing work can look like. ----------------------------------------------- // RESOURCES FROM THE VIDEO Subscribe on Spotify: https://link.finsweet.com/rubfgeU Get early access to Client-First v3: https://link.finsweet.com/RJMD40I Finsweet Agency: https://link.finsweet.com/IbUu6EC Webflow: https://finsweet.info/webflow Subscribe to Finsweet YouTube: https://link.finsweet.com/bfnKGLt Get the full list of FREE Finsweet products: https://link.finsweet.com/4AwFjp9 ----------------------------------------------- // TIMESTAMPS 00:00 Intro 01:05 What does post-launch success mean? 01:26 The five-day support window 03:10 Why five days? 04:25 Is it a bug or a new request? 05:52 Should you charge for a change after sign-off? 08:14 Call it out when you do free work 10:43 Document it, then schedule the extras 12:26 Testimonials and check-ins 13:33 Ongoing support: hourly vs retainer 14:55 How the Finsweet Service Agreement works 18:24 When does a retainer make sense? 21:05 How independent should clients be? 25:25 Why hiring the agency can cost less 27:43 How do you keep clients for months? 30:35 A three-step post-launch checklist 32:18 Announcements and outro ----------------------------------------------- // ABOUT US We’re Finsweet - a Webflow enterprise partner, badass product creator, and educational content powerhouse. We are taking Webflow to a new level and sharing everything with you along the way! 🙌 Join our community - https://finsweet.com/plus 🔥 Add superpowers to your Webflow website - https://finsweet.com/attributes 🧰 Extend your Webflow workflow - https://finsweet.com/extension 🚀 Build clear, scalable & organized Webflow websites - https://www.finsweet.com/client-first 👀 Check out products used at Finsweet - https://www.finsweet.com/recommended ----------------------------------------------- // SOCIAL X: https://x.com/finsweet Tik Tok:   / thatsfinsweet   Instagram:   / finsweet   Facebook:   / thatsfinsweet   Dribbble: https://dribbble.com/thatsfinsweet Behance: https://www.behance.net/thatsfinsweet/ Webflow: https://webflow.com/team/Finsweet/ ----------------------------------------------- // TAGS #webflow #clients #clientrelationships #webagency ----------------------------------------------- Thanks for your support! 🤟