Starling bank's AI revolution: Empowering customers in the fight against fraud

Join William Mills, CEO of William Mills Agency as he sits down with Bernadette Smith, Chief Customer and Banking Officer at Starling Bank, during Finovate Fall 2026. In this insightful conversation, Bernadette reveals how Starling is revolutionizing digital banking through cutting-edge AI technology, including their agentic AI assistant that helps customers take real actions with their money while maintaining crucial human oversight and consent. Discover how Starling is tackling sophisticated fraud with AI-powered tools that empower customers rather than frustrate them, and learn why the future of challenger banks lies in adding value beyond traditional banking services. Key topics covered: • How AI is becoming integral to everyday banking experiences • Starling's scam intelligence agentic AI assistant that empowers customers • The evolution of challenger banks and differentiation strategies • Value-added services like embedded eSIMs for travelers • Maintaining customer trust and relationships in an AI-driven banking world • Why the future of banking relationships will always belong to the bank, and not AI #finovate #aiinbanking #fraudprevention