We Rely on Heroics to Get Stuff Done

If your team relies on heroics to get the work done, telling people to “just say no” probably won’t fix it. When heroics become the norm, the issue is bigger than individual boundaries. It can be about how work comes in, how priorities get set, who has authority to make tradeoffs, and whether anyone can accurately see the relationship between demand and capacity. In this week’s _Is That Really the Problem?_, we unpack what may be underneath a team’s reliance on heroics and why the better question might be: what about the way we manage the work keeps making heroics necessary?