Digitizing the Waiting Room: WaitWell’s Shannon Vander Meulen

Welcome to The Healthcare Technology Report, a leading information source on healthcare technology companies and solutions. In this episode, we speak with Shannon Vander Meulen, Co-Founder and CMO of WaitWell, an intelligent queuing and booking platform built for high-traffic service environments, including healthcare clinics. WaitWell helps organizations replace manual lineups with digital check-ins, virtual queues, real-time wait visibility, and automated patient updates, giving teams a clearer view of service demand and a better way to manage the patient path to a visit. Shannon co-founded WaitWell after owning and operating a busy motor vehicle registry office in Alberta, where she saw people lose hours waiting for essential services. Today, the platform supports urgent cares, walk-in clinics, family medicine practices, lab services, hospitals, student health clinics, and specialty care settings, while also using AI-powered tools to help route patients, answer common questions, and surface operational insights. I am your host, RJ Lumba. We hope you enjoy the show. If you like the episode, click to follow.