Mezze: A Client Worried He Looked Too "Free-Spirited." His Software Now Handles £10M of Orders PCM

The introvert who was told he looked too free-spirited, and whose software now runs ordering for the UK's biggest food brands. Protect your family with life insurance from Ethos. Get up to $3 million in coverage in as little as 10 minutes at https://ethos.com/founded. Application times may vary. Rates may vary. "This poor lady had to say to me, 'There are concerns that you look a bit free-spirited.' They were worried I was suddenly gonna disappear and become a yoga teacher in Goa or something." Simon Bos has spent more than 25 years building other people's startups at Gravitywell, his Bristol venture studio, watching entrepreneurs' hearts break over cheap builds that couldn't be rescued, and learning exactly what separates the products that work from the ones that die. Then he found his own gap: one of the UK's largest food-to-go manufacturers taking thousands of daily sandwich orders through a call centre. "Three BLTs, two chicken and bacon... no, three chicken and bacon." On the phone. Every day. That absurdity became Mezze, the B2B ordering platform for food manufacturers. Since we recorded this conversation, it has grown into exactly what Simon describes planning here: the platform now handles over £10M of orders a month for names like Samworth Brothers, Pieminister and The Real Wrap Co. It has expanded into AI features and the US market. The playbook he lays out in this episode is the playbook that worked. Along the way: a prime example of being an introvert founder, from months without networking to discovering that one-to-many content is the introvert's cheat code, plus the no-suit mantra, the three-month reset in Laos, and the client work (including the ADHD Love app) that reminds him why any of it matters. 3 KEY TAKEAWAYS 1. Cheap builds break hearts. Simon has had to tell founders "there's no way of fixing this, it's gone." Under-investing in your foundation doesn't save money; a bad build is often unrescuable, and rebuilding costs more than doing it properly once. 2. Introversion is a design constraint, not a defect. Simon went months without networking and felt guilty. The fix wasn't forcing himself into rooms; it was one-to-many: content, talks, a strong product. Build the version of visibility that suits your wiring. 3. Perspective is a tool you have to schedule. From regular stakeholder mapping to three months in Laos, Simon's pattern is to step back deliberately. When the day-to-day consumes you, you can't see the business; distance is what shows you where you actually sit in the ecosystem. WHAT WE COVER 25+ years of Gravitywell: what building hundreds of products teaches you about founders "Entrepreneurs' hearts breaking": the truth about unrescuable builds The call-centre absurdity which became Mezze Spotting your place in the supply chain instead of trying to be the big thing The introvert founder: networking guilt, one-to-many, and deep 1:1s over room-working "You look a bit free-spirited": appearance bias, procurement, and the no-suit mantra The ADHD Love app, body doubling, and the messages that say "it changed my life" Three months in Laos and what stepping back showed him Asking for help with an explicit ask, and failure as raw material Simon's question for you: is introversion a barrier or a gift? 💬 Answer Simon's question in the comments or vote in our LinkedIn poll. Guest: Simon Bos Mezze: https://mezze.io | Gravitywell: https://gravitywell.co.uk | LinkedIn: Simon Bos   / sibos   Hosted by Ollie Collard and Dr Becky Sage. 🎧 New episodes every fortnight. Search "Founded and Grounded" on your favourite player. 👍 If you got value, leave us a review on Apple Podcasts. It genuinely helps the show grow. #FoundedAndGrounded #StartupPodcast #Entrepreneurship #SaaS #IntrovertFounder