Improving Patient Experience Through Better Communication | AHMP Dialogue with Fathima Batcha

How much does communication influence a patient’s experience inside a hospital? In this edition of the AHMP Dialogue Webinar Series, Fathima Batcha, Founder of Sollu, joins Akhil Dave, Founder of HMS Consultants, for a practical conversation on Improving Patient Experience Through Better Communication. The discussion explores how communication across the patient journey can influence trust, clarity, comfort, satisfaction, and overall perception of care. Topics covered include: Why communication is central to patient experience Common communication gaps inside hospitals Building trust through clear and empathetic conversations Improving coordination between healthcare teams and patients Reducing confusion, anxiety, and dissatisfaction Making patient interactions more human and consistent The role of communication in hospital reputation and patient loyalty This session is especially relevant for hospital leaders, patient experience teams, doctors, nurses, administrators, healthcare marketers, communication professionals, and anyone working to improve the quality of patient interactions. Speakers: Fathima Batcha Founder, Sollu Host: Akhil Dave Founder, HMS Consultants AHMP India Foundation conducts the AHMP Dialogue Webinar Series to encourage ethical, patient-centric, and responsible healthcare marketing and communication practices across India. Subscribe to the AHMP India Foundation channel for more conversations on healthcare marketing, patient experience, hospital growth, communication, digital strategy, leadership, and innovation. #PatientExperience #HealthcareCommunication #HospitalManagement #AHMPDialogue #HealthcareMarketing