Blame the Process, Not the People - Easier said than done | Sonia Singh | S2E01

"Blame the process, not the people" is one of the most repeated phrases in Lean and continuous improvement. It is also one of the most consistently violated ones. In the Season 2 premiere of LeanVerse Storytellers, Bernadette Hill sits down with Sonia Singh — ICF-certified executive coach and founder of Point Three Leadership — to explore why the gap between knowing this principle and living it is so much wider than most leaders want to admit. Sonia brings the emotional intelligence lens: what is actually happening when someone reflexively blames a person instead of a process, how she built a diagnostic tool to help leaders surface that gap, and the in-the-moment tactics that help redirect a conversation before it slides into blame. She also shares how she applies her own framework to her own life — not just her clients. This episode is for the leaders who teach systems thinking and still catch themselves doing the very thing they coach others away from. ━━━━━━━━━━━━━━━━━━━━━━━━ 🔗 JOIN THE LEAN MASTERY MAKERS SPACE (FREE) A free community inside the Savage Simplicity ecosystem for people who want to practice Lean thinking beyond tools — to see systems clearly, reduce friction intentionally, and improve without overwhelm. 👉 https://savage-simplicity-ecosystem.c... 📌 CONNECT WITH SONIA SINGH LinkedIn:   / soniaksingh   Substack: https://substack.com/@point3leader Stress Patterns: https://stresspatterns.com 📌 CONNECT WITH SAVAGE SIMPLICITY™ Savage Simplicity Ecosystem (Circle): https://savage-simplicity-ecosystem.c... YouTube:    / @savagesimplicity   TikTok:   / savagesimplicity   Facebook:   / savage.simplicity.with.bernadette   LinkedIn – Bernadette Hill:   / bernadettehill   Substack: https://savagesimplicity.substack.com/ Savage Swag Studio: https://savageswag.printful.me/ ━━━━━━━━━━━━━━━━━━━━━━━━ PRODUCTION CREDITS LeanVerse Storytellers is hosted by Bernadette Hill. Produced and edited by Bernadette Hill.