Artificial Intelligence and Consumer Fraud: Risks, Responses, and Policy Solutions (Part 1/2)

NCL, in partnership with the GW Competition & Innovation Lab, hosted the conference “Artificial Intelligence and Consumer Fraud: Risks, Responses, and Policy Solutions” on September 17, 2025, at George Washington University. This conference examined how organized criminals are leveraging Al to power the next wave of fraud, highlighted best practices and Al-driven tools being used to prevent scams, and explored policy solutions needed to better protect consumers. Panel 1: How Are the Scammers Using AI? Grace Gedye, Policy Analyst, Consumer Reports Lana Swartz, Associate Professor of Media Studies, University of Virginia (College of Arts & Sciences) Ben Winters, Director of AI and Privacy, Consumer Federation of America Panel 2: How Is AI Being Used to Stop Fraud? Abigail Bishop, Head of External Relations, Scam Prevention, Amazon Mike Beirne, Director, Regulatory Affairs, CTIA Fernando Lopez, Senior Director, North America and Global Partnerships & Alliances, FICO Nick Rossman, Director, Trust and Safety Intelligence & Strategic Command, xProduct Abuse, Google