AI in Customer Experience: The Practical Playbook - Webinar

Most AI contact center content is either hype or a sales pitch. This one isn't. Fred Stacey (CEO, Cloud Tech Gurus) and Charlie Gohl (LinkLive) sit down with Erin Stewart to talk about what's actually delivering ROI in AI-powered customer experience today — and what's still mostly noise. Why it matters: Most orgs are stuck between "AI will replace everyone" and "AI doesn't work." Neither is true. This conversation covers the real crawl-walk-run path. What's covered: Where AI is delivering real ROI right now (conversational analytics vs. bots) The myth that human agents are going away Why most AI projects fail — and it's rarely the tech Cloud vs. on-prem: what 20-30% of Fortune 500 still running premise telephony means for your AI plans "Shadow AI" — the compliance risk sitting inside your organization right now What to actually do in the next 90 days Connect with Fred and the CTG Guru network: https://cloudtechgurus.com Learn more about LinkLive: https://linklive.ai #ContactCenterAI #CustomerExperience #AIStrategy