Your Dental Practice Has a Leadership Problem: Find Your Key Players

Good month, bad month, good month, bad month: why does your practice keep doing this, and why is it the clearest sign you need key players? In this episode, Dr. Mark Dill and Toria Plank break down which key players a dental practice needs at every stage of growth, from under $80K a month in collections to $300K and beyond. They also cover how to spot, test, and develop the people already on your team, and why the roller-coaster months you’re seeing usually come from too few trained leaders and not from the economy or your schedule. You’ll learn: Why good-month, bad-month cycles happen, and what it means when everyone is working in the business and nobody is working on it Which key player to add at each collection level The difference between a lead assistant and a production executive, a treatment coordinator and a financial coordinator, and marketing and PR Why every task should have only one person responsible for it The front-office roles that work under your administration executive Why the new patient coordinator is your first, second, and last impression, and how a well-trained one can convert calls that would otherwise be lost The traits of a true key player How to put a potential key player to the test before you promote them, using challenges, games, and how they handle chaos How to approach someone about a key role, and why offering training as an opportunity works better than demanding it How to protect your key players Why key players can’t be found on a resume, and how to build them from the loyal people you already have Whether you’re an owner doctor who feels buried in the day-to-day, or an office manager carrying too much of the practice on your own, this episode gives you a practical roadmap for building a leadership team that keeps your practice growing. Got a struggle you want us to tackle? Send it to us: https://dentalguidingpoint.com/contact 🔔 Subscribe for more dental practice management, team leadership, and business content every week. #DentalPracticeManagement #DentalKeyPlayers #DentalOfficeManager #DentalLeadership #DentalTeam #DentalGuidingPoint