Can't Work, Won't Work? How To Manage These People

How to manage an underperforming employee the right way. When someone isn't doing their job, is it something they CAN'T do (a capability issue) or something they WON'T do (a conduct or disciplinary issue)? Here's my step-by-step approach to managing poor performance at work, fairly and with a positive outcome. What do you do when someone you manage isn't doing their job? Whether it's one mistake, lots of them, or a slow slide below the expected standard, there are only two good outcomes: they improve, or they leave. I call this Two Paths Management. In this video I take you through a real-world scenario with Steve, a marketing employee who has been with the company for four years. He has started missing deadlines, putting out weak social media content and turning up late. I'll show you how I'd handle the conversations, how to work out "can't do vs won't do", and when to use a capability policy or a disciplinary policy. In this video: The two paths: improve to the expected standard, or exit Why managers often lower the bar, and why you mustn't How to start the performance conversation (and why you ask before you instruct) Asking about personal issues: is it any of your business? Can't do vs won't do: capability vs disciplinary Why you assume CAN'T until you know it's WON'T (and the employment tribunal risk) The 6-step process: policy, action plan, review periods, notes, repeat, pick up where you left off "Silence as assent": how to keep meeting notes that protect you Summary of Two Paths Management Chapters: 00:00 - Intro 00:29 - The Issue 01:00 - Two Paths Management 02:32 - UK Law Context 03:01 - Disclaimer 03:14 - Scenario 03:46 - Meet Steve 07:14 - Can't do or Won't do? 08:19 - Remedies for Can't or Won't 09:11 - Principles of addressing either 11:15 - Disability Caveat 11:27 - Summary About me: I'm Dave Webster, a mentor and trainer specialising in how to manage people at work, using basic psychology, clear communication and an understanding of human behaviour. Interested in personal mentoring or management training? Email me: davidwebsterconsults@outlook.com Please note: this video speaks mainly in the context of UK employment law. It's general guidance, so always follow the policies and laws where you are, and get professional advice when you need it. Keywords: how to manage an underperforming employee, managing underperformance, poor performance at work, performance management, how to deal with poor performance, capability vs disciplinary, capability procedure UK, disciplinary procedure UK, can't do vs won't do, employee not doing their job, problem employee, managing difficult employees, performance improvement plan, PIP, difficult conversations at work, how to talk to an employee about performance, UK employment law for managers, employment tribunal, people management skills, management training, first time manager, new manager tips, line manager training, HR for small business, leadership and management, Two Paths Management #PerformanceManagement #PeopleManagement #managementtips    • Lists about management