How to Build AI Ticket Triage: See PrecisionIT's Workflow

Every IT professional knows the ticket triage problem. A ticket lands in your system with a vague description , and a technician spends the first 15 minutes jumping between tools just to figure out what's wrong and who should own it. Precision IT decided to fix that with AI. In this session, their president walks you through the AI-driven triage workflow they built on top of their PSA, RMM, and NMS solutions that pulls live device and network context directly into the triage process before a technician ever opens the ticket. You'll see the workflow live and get a clear picture of how to start building something similar in your own stack. In this session, you'll learn: How Precision IT connects Domotz with their PSA and RMM into a single AI-assisted triage flow What the Domotz MCP is and what network data it gives an AI model to work with Where AI adds real value in triage, and where human judgment still matters Practical first steps for piloting AI triage without disrupting your current process