Agentic AI in Healthcare: 7 Leaders on Measurable Value | CTN Virtual Think Tank

Agentic AI is moving healthcare beyond experimentation, but where is it actually creating measurable value? In this CIO Talk Network Virtual Think Tank, senior healthcare leaders from Novant Health, Mount Sinai Health System, LifeBridge Health, Elevance Health, Blue Cross Blue Shield Association, Cognizant, and Genesys discuss how organizations can move agentic AI from early pilots to trusted, scalable healthcare operations. The conversation explores real-world applications across virtual care, patient engagement, clinical workflows, contact centers, payer-provider processes, prior authorization, care management, and administrative operations. Leaders also examine the challenges behind scaling AI responsibly, including governance, workflow redesign, stakeholder alignment, AI monitoring, regulatory considerations, and proving measurable clinical and financial value. A key message emerges throughout the discussion: healthcare organizations should not automate complexity simply because AI makes it possible. Leaders must first identify the right problems, simplify processes, establish guardrails, preserve human judgment, and measure whether AI is improving outcomes. TOPICS COVERED Where agentic AI is creating measurable healthcare value Moving from AI pilots and POCs to enterprise scale Selecting the right AI use cases and stakeholders Responsible AI governance, monitoring, and safeguards Redesigning workflows before applying AI Building trust and overcoming cultural resistance Multi-agent orchestration across healthcare workflows Patient experience, clinical outcomes, and financial impact Payer-provider collaboration and reducing healthcare friction Keeping healthcare human-centered while increasing automation TIME STAMPS 00:00 Introduction: Agentic AI in Healthcare 01:32 Meet the healthcare leaders and discussion format 03:24 Sanjay Gupta: Access, affordability, and healthcare transformation 05:01 Robbie Freeman: Responsible AI, risk, and monitoring 06:36 Michelle Crovo: Choosing use cases and AI platforms 08:52 Joan Cox: Human-centered AI and healthcare systemness 12:36 Ashok Chennuru: Administrative burden and payer-provider friction 14:16 Chris Helzerman: Finding value and reducing clinician burden 15:57 Mouli Venkatesan: Healthcare affordability and reducing friction at scale 18:17 Virtual care, AI intake, and patient engagement 22:12 Driving enterprise AI adoption and change management 25:59 AI as an organizational agenda 28:53 Building responsible AI governance 32:12 AI safeguards, monitoring, and quality assurance 35:07 Traceability, context engineering, and observability 37:04 Building complex multi-agent healthcare workflows 42:33 Scaling AI through reusable approaches 47:48 AI adoption across complex healthcare systems 50:36 Digital inclusion and healthcare access 56:22 Process redesign before applying AI 01:03:35 Prioritizing AI opportunities 01:05:37 Balancing patient experience, clinical outcomes, and financial value 01:09:14 Reducing payer-provider friction with agentic AI 01:13:40 Agent-to-agent opportunities across healthcare 01:15:15 Key takeaways and closing thoughts LINKS Agentic AI in Healthcare Virtual Think Tank: https://lpg.ciotalknetwork.com/ctn-vt... Full conversation page with key takeaways, chapters, and transcript: https://www.ciotalknetwork.com/agenti... CIO Talk Network: https://www.ciotalknetwork.com/ ABOUT Featured Participants Sanjay Gupta Chief Transformation Officer Novant Health Robbie Freeman Chief Digital Transformation Officer Mount Sinai Health System Joan Cox Chief Experience Officer LifeBridge Health Mouli Venkatesan Chief Information and Technology Officer Blue Cross Blue Shield Association Michelle Crovo CX & AI Consulting Leader - North America Cognizant Ashok Chennuru Chief Data & Digital Transformation Officer Elevance Health Chris Helzerman Industry Strategy Executive, Healthcare Genesys Moderator Sanjog Aul CEO and Founder CIO Talk Network This Virtual Think Tank was moderated by CIO Talk Network, with Cognizant and Genesys supporting the discussion. LINKS Agentic AI in Healthcare Virtual Think Tank: https://lpg.ciotalknetwork.com/ctn-vt... Official Website: https://www.ciotalknetwork.com Connect with us on: LinkedIn:   / cio-talk-radio   X:   / ciotalknetwork   Facebook:   / ciotalknetwork   Apple Podcast: https://www.ciotalknetwork.com/apple/ Don’t forget to like, share, and subscribe for more insightful discussions.