Inside Protos at GSX 2026: AI, Labor Intelligence and Security Operations

At GSX 2026 in Atlanta, SecurityInfoWatch Editorial Director Steve Lasky speaks with Mark Hjelle, CEO of Protos, about the company’s approach to guard force management, off-duty law enforcement services, remote security and technology. Hjelle discusses how Protos is using operational transparency, performance visibility and data to help security leaders ensure they are getting the full value of their security investments. He also explains the company’s network of guarding providers and law enforcement agencies and how software is integrated across its service model. The conversation also explores Protos’ use of AI, including AI-enabled remote video detection and Lexi, the company’s Labor Expense Intelligence platform, which uses AI to help determine security labor wage rates. Hjelle also shares his perspective on how speed of innovation could shape the security services market over the next three to five years. 🔗 https://protossecurity.com/ 🔗 Check out all of SIW's GSX coverage at https://www.securityinfowatch.com/gsx Chapters: 00:00 – Introduction from GSX 2026 00:15 – Steve Lasky meets Mark Hjelle of Protos 00:32 – The gap between security promises and performance 01:28 – Protos’ security services model 02:18 – Leveraging a network of security providers 02:56 – Integrating software and technology 03:22 – Getting more value from security budgets 04:09 – Identifying security service “leakage” 05:17 – Protos and the role of AI 05:40 – AI-powered remote video detection 06:09 – Lexi and Labor Expense Intelligence 06:49 – Agentic AI and the client experience 07:01 – The future of security services 07:45 – Why speed of innovation matters 08:00 – Closing from the Protos booth #GSX2026 #GuardForceManagement #artificialintelligence #RemoteSecurity