Customer Self-Service Portals for Infor ERP: Fast, Affordable Setup | Guide Technologies + Aleran

86% of manufacturers say they've lost deals due to manual quoting — and it's costing the average $50M business an estimated $7.5M a year in revenue leakage. In this 30-minute webinar, Guide Technologies and Aleran walk through why Infor ERP customers (CSI, XA, and other Infor platforms) are adding self-service customer portals — and show a live demo of the Aleran Express Portal connected directly to Infor. You'll see: ✅ Why "Where's my order?" calls and emails are draining sales and support teams ✅ A live demo of order history, quote approval, one-click reorder, and invoice pay ✅ How manufacturers go live with a portal in a single afternoon — no heavy IT lift ✅ The built-in AI portal assistant that answers customer questions instantly ✅ Real data: portals drive a 26% increase in sales and 19% higher average order value ✅ The "crawl, walk, run" path from Express Portal → catalog buying → full Connected Commerce Whether you're on Infor CSI, Infor XA, or another Infor ERP, this session breaks down what a customer portal actually does, what it costs (hint: about the price of a daily coffee), and how it fits alongside your existing ERP without replacing it. TIMESTAMPS 00:00 Welcome & introductions 02:00 Why manufacturers are losing deals to manual quoting 03:00 The cost of slow quotes: an $7.5M example 05:00 Manufacturing selling trends: self-service, order management, e-commerce 07:00 What a customer portal actually is 08:00 Crawl, Walk, Run: from Express Portal to full Connected Commerce 14:00 Live demo: order history, quotes, invoices, reorders 21:00 Pricing and how fast you can go live 25:00 Infor XA, CSI, and other ERP integrations 26:00 Q&A and next steps FREQUENTLY ASKED QUESTIONS Q: What is an Aleran Express Portal? A: A self-service customer portal that pulls live order, quote, invoice, and shipping data directly from your ERP, letting customers check order status, approve quotes, reorder, and pay invoices without calling or emailing your team. Q: How long does it take to set up a customer portal for Infor? A: Guide Technologies and Aleran can get a portal live in as little as one afternoon using pre-built Infor templates — no major IT project required. Q: Which Infor ERPs does this work with? A: The Express Portal has existing integrations with Infor CSI and Infor XA, with additional Infor products in development. Aleran is ERP-agnostic and also connects to Epicor, SAP, Microsoft Dynamics, and other platforms with open APIs. Q: How much revenue do manufacturers lose to manual quoting? A: In a 200-respondent manufacturing study, 86% of manufacturers reported losing deals due to manual quoting, with revenue leakage as high as 15% — roughly $7.5M annually for a $50M business. Q: Does a customer portal replace the ERP? A: No. The portal extends the ERP rather than replacing it — the ERP remains the system of record, and the portal simply surfaces that data to customers in a self-service format. Q: What results do manufacturers see after adding a portal? A: Data shared in the webinar shows a 26% increase in sales and a 19% increase in average order value with the full Connected Commerce platform. — Guide Technologies is an Infor CSI and Infor XA partner helping manufacturers and distributors modernize their ERP experience. Aleran powers B2B customer portals, catalog buying, and connected commerce for manufacturers on Infor, Epicor, SAP, Microsoft Dynamics, and more. Learn more or book time with our team: https://bit.ly/4xf1r09