Transforming Customer Experience with AI: Ping Wu, Doug Leone & Carl Eschenbach

When Cresta crossed $100M ARR, CEO Ping Wu sat down with Chairman Doug Leone and board member Carl Eschenbach — former CEO of Workday — to talk about what this moment actually means. The companies winning with AI aren't automating isolated touchpoints. They're transforming the entire customer experience — building unified context where every interaction makes the system smarter. AI, humans, and business processes learning together in a true closed loop. This conversation covers what that shift looks like in practice, and what's coming next.