Call centres: Are you talking to AI? ⏲️ 6 Minute English

Have you ever phoned up a company and had your call held in a queue? Could AI make this less painful? For audio and transcript downloads, plus a quiz and a list of the words and definitions, click here 👉 https://bbc.in/4fDpf5N More episodes of 6 Minute English here 👉 https://bit.ly/4dbETDI 00:00 Introduction 01:30 Quiz question 02:02 The discussion 05:01 Quiz answer 05:15 Vocabulary recap [Image: Getty] More 6 Minute English episodes: ⭐ Making 'mum friends' 👉    • Making 'mum friends' ⏲️ 6 Minute English   ⭐ Can you trust ancestry DNA kits? 👉    • Can you trust ancestry DNA kits? ⏲️ 6 Minu...   ⭐ How babies learn to talk 👉    • How babies learn to talk ⏲️ 6 Minute English   ⭐ The secret to a healthy old age 👉    • The secrets to a healthy old age ⏲️ 6 Minu...   ⭐ The bond between sisters 👉    • The bond between sisters ⏲️ 6 Minute English   ⭐ Having acne 👉    • Having acne ⏲️ 6 Minute English   🤩🤩🤩 SUBSCRIBE to our YouTube channel for more English videos and podcast English to help you improve your English 👉 http://tinyurl.com/ps3hplv ✔️ Visit our website 👉 https://www.bbc.co.uk/learningenglish ✔️ Follow us on Instagram 👉   / bbclearningenglish   ✔️ Find us on Facebook 👉   / bbclearningenglish.multimedia   ✔️ Join us on TikTok 👉   / bbclearningenglish   We like receiving and reading your comments - please use English when you comment 😊 #learnenglish #bbclearningenglish #ai #callcentre #6minuteenglish