AWS re:Invent 2025 - Deploying AI at National Scale: Architectures and Lessons from the UK (WPS206)

AI at scale isn’t theoretical—it’s running in production today, serving millions of citizens and customers across the UK. In this session, hear how two organizations—Capita and the UK Department for Science, Innovation & Technology—deployed AI solutions on AWS that are transforming services at national scale. Learn how Capita built a generative AI–powered contact center solution using Amazon Bedrock, Amazon Connect, AWS Lambda, and Amazon Transcribe to deliver measurable improvements in agent productivity and customer outcomes. Then, explore how the UK Government safely deployed conversational AI through GOV.UK Chat, using AWS infrastructure, governance frameworks, and iterative stress testing to serve millions while maintaining trust and compliance. Learn More: More AWS events: https://go.aws/3kss9CP Subscribe: More AWS videos: http://bit.ly/2O3zS75 More AWS events videos: http://bit.ly/316g9t4 ABOUT AWS: Amazon Web Services (AWS) hosts events, both online and in-person, bringing the cloud computing community together to connect, collaborate, and learn from AWS experts. AWS is the world's most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster. #AWSreInvent #AWSreInvent2025 #AWS