Teamsdagen 2026: The Future Runs on Voice

Customer experience in Microsoft Teams is moving beyond traditional contact center models. Voice, digital channels and AI are increasingly coming together in one Teams-native environment. In this session, we explore what this looks like in practice, from omnichannel engagement and AI-powered reception to intelligent call flows, agent assist and supervisor control. And more importantly, what these developments mean for the next generation of customer experience in Teams. Speaker: Jon Zoltie, AudioCodes.