The Auntie Who's Done It for 30 Years Knows Things Your AI Doesn't (Vodacom Tech Talk Podcast)

I've watched a lot of AI and automation initiatives fail, and the reason is almost always the same. Business leaders badly underestimate how much knowledge and experience sits in the heads of the people who work for them — the finance team, the HR team, and the person capturing invoices who has been doing it for thirty years and knows things about your customers and your processes that you cannot imagine. In this clip from my conversation with Koni Mudau on Tech Talk with Vodacom, I explain why "there's a great AI tool, let's get rid of most of these people" is the surest route to a failed project, and why insisting on the human element is not sentimentality — corporate business is hardcore, and this is what actually works. Watch the full episode: https://now.vodacom.co.za/podcast/reg... Listen on Spotify: https://open.spotify.com/episode/4IqU...