Why the Future of Insurance Will Be Orchestrated, Not Built with Nigel Walsh, ServiceNow

In this episode of Beyond the Desk, Mark Thomas is joined by Nigel Walsh, Global Head of Insurance at ServiceNow. Nigel shares his journey from writing 210 letters trying to secure his first position at the start of his career to key leadership positions at some of the world's leading firms, including Capgemini, Deloitte, Google and his current position at ServiceNow. The conversation explores Nigel’s early route into technology, his move into insurance, the lessons he drew from consulting and global technology organisations, and what it was like to help shape Google Cloud’s approach to the insurance market. Mark and Nigel also discuss the next phase of AI in insurance, why the industry is moving beyond isolated pilots, and how agents, workflow orchestration and automation could reshape underwriting, claims and operations over the next 12–18 months. Guest: Nigel Walsh Global Head of Insurance at ServiceNow LinkedIn:   / nigelwalsh   Host: Mark Thomas Co-Founder and Managing Partner at Invecta Group LinkedIn:   / markthomas0   Subscribe to Beyond the Desk for conversations with leaders shaping the future of insurance. #BeyondTheDesk #InsurancePodcast #InsuranceLeadership #AIinInsurance #FutureOfInsurance