AI made your team faster. Did it make them better?

AI removed the grind. The grind was where judgment got built. Recorded live at Impacta IA Chile 2026 at Fundación Chile in Santiago, in front of a room of C-level executives, founders, public sector leaders and technology companies. Every leader is being moved right now, and most of them haven't noticed. Not replaced. Moved. AI doesn't create or destroy roles - it reveals what they were always meant to be. This keynote walks through five shifts, and the developmental debt that nobody has put on a balance sheet yet. WHAT'S COVERED Why inserting AI into your existing process makes a bad design efficient, and what P&G did instead when it removed 60% of the touchpoints from its ordering model. Why bringing the data to the meeting is no longer a skill, and what to walk in with now that it's a prompt and ninety seconds. Why Air Canada argued in a tribunal that its chatbot was a separate legal entity, and what that tells you about who owns an AI decision in your organisation. Developmental debt: the gap between what AI saves you this quarter and what it quietly depletes over five years. Klarna said AI was doing the work of 700 agents. Then it said the quality was lower. Both were true. Why you cannot buy an AI-capable culture, and what Ben & Jerry's, Ferrari and LEGO understood that most transformation programmes don't.