Why Your Best Employees Quit And How To Stop It

After nearly 20 years running a healthcare practice, Tonya Sowles quit with no plan. Then a friend asked her one question: "Are my employees incompetent or fraudulent?" That question turned into Sowles Consulting. Tonya explains why most "employee problems" are communication problems, and why a five-minute weekly check-in often does more than new policies or expensive software. She started the firm in 2019 and now helps business owners with HR, employee engagement, and leadership training. In this conversation she shares the exit interview that changed how one client manages people, plus the revenue goal another client never told his team. What you'll learn: Why a solid performer quit, and what he said in his exit interview How a five-minute check-in works and what to say in it Why owners who "talk to their people all the time" still miss things How unclear expectations quietly cap revenue How to bring AI tools into a team without it feeling like surveillance Guest: Tonya Sowles, founder of Sowles Consulting, SHRM Senior Certified Professional Website: https://sowlesconsulting.com | LinkedIn: Tonya Sowles Want more clients without relying on referrals? Comment "growth" for a free growth consultation, or visit https://truviaraiconsulting.com Chapters 00:00 What's in this episode 01:00 Meet Tonya Sowles 02:03 From healthcare manager to her own firm 05:18 Why she niched down into HR 07:11 The gap small businesses fall into 09:09 Why a five-minute check-in works 12:51 It starts with expectations 16:59 AI and your people 24:41 What's next for Sowles Consulting #EmployeeRetention #SmallBusiness #Leadership