Best AI customer service software: How the top platforms — plus Cohere Cyber | AI News in a Minute

AI News in a Minute — Saturday, October 17, 2026 · Episode 1 Best AI customer service software: How the top platforms Chapters 0:00 Intro 0:16 Best AI customer service software: How the top platforms compare 0:42 Cohere to acquire AISLE and launch Cohere Cyber sovereign AI unit 1:07 AI copilot vs. AI agent: Which model fits your product? 1:34 Bank of America hires 1,000 contractors after Mythos AI audit found flaws 2:01 Outro A bank just hired 1,000 contractors because an AI audit exposed how broken its software really was. Also: Cohere to acquire AISLE and launch Cohere Cyber sovereign AI unit; AI copilot vs. AI agent: Which model fits your product?; Bank of America hires 1,000 contractors after Mythos AI audit found flaws. Subscribe for new AI stories every morning: https://www.youtube.com/@jerome.w.dew... #AINews #CohereCyber