AI Is a How, Not a Why, Rethinking Product Strategy for Health Plans

How should health plans decide when to use AI? Chris Lance of Quest Analytics® and Adam Sullivan explain, from product strategy to provider data. AI is a tool for reaching a goal, and health plans get the most from it by starting with the problem to solve. Chris Lance, Chief Product Officer at Quest Analytics, and Adam Sullivan, an independent consultant who previously led data science work at Change Healthcare and Labcorp, explain how to tell when AI is the right tool for health plan provider network management, why data quality matters more than the model, and how to approach build versus buy. KEY TAKEAWAYS AI can create new problems, solve problems that were out of reach, or improve existing work Models built on flawed provider data lead to decisions that are not good for members The owner of the outcome should own the decision to build or buy Set a goal and a baseline before launch to measure whether an AI feature works GUESTS Chris Lance, Chief Product Officer, Quest Analytics Adam Sullivan, Independent Consultant Lucas Voss, Becker’s Healthcare (moderator) Hosted by April Beane, Vice President of Marketing, Quest Analytics The Totally Adequate Podcast features conversations about industry trends, provider network management, and network intelligence. The episode is the second in our three-part AI series. Subscribe for new episodes, and tell us in the comments what you want to hear next. Listen and read more at https://questanalytics.com/the-totall... ABOUT QUEST ANALYTICS For more than 20 years, Quest Analytics has been healthcare’s trusted enterprise-level provider network management solution, helping payers, regulators, and health systems create compliant and compelling provider networks that improve access to quality healthcare for more than 300 million Americans. #TheTotallyAdequatePodcast #HealthPlans #HealthcareLeadership