Leadership, Client Success & AI in Lending

Jason Barrett, Chief Client Success Officer at defi SOLUTIONS, shares his journey working alongside CEO Tom Allanson, his approach to leading high-performing teams, and what client success really means: helping lenders become better, faster, and more capable than they could be on their own. He also weighs in on why every lender needs to be paying attention to artificial intelligence today — from the fraud risks it introduces to the business process optimizations it makes possible. Topics covered: 0:00 His role as Chief Client Success Officer 0:20 Working with CEO Tom Allanson 0:55 What leadership means to him 1:20 Defining client success 1:55 Why a great client experience should be "boring" 2:25 Why lenders need to pay attention to AI defi SOLUTIONS is a leading loan origination and servicing technology provider, empowering lenders and servicers with the tools, expertise, and support to succeed in an evolving market. Learn more about defi SOLUTIONS: #LoanOrigination #LoanServicing #Fintech #Leadership #ArtificialIntelligence #defiSOLUTIONS